Know Exactly How Your Business Is Performing
Conversation reports, agent performance, campaign analytics, CSAT scores, and per-contact delivery status. See everything. Export everything.
Safqai gives you complete visibility into every aspect of your customer operations. How many conversations happened today? What's your average response time? Which agent resolves the most tickets? What's your CSAT score? Which campaign had the highest read rate? Which contacts didn't receive the message — and why? Every metric is available in your dashboard, and everything can be exported to CSV for deeper analysis.
Key Capabilities
Conversation Reports
Volume, resolution time, response time, and trends. Filter by date range, team, agent, inbox, or label.
Agent Performance
See which agents handle the most conversations, fastest resolution times, and highest CSAT scores.
Campaign Analytics
Delivery rate, read rate, failure rate per campaign. Per-contact status: delivered, read, or failed with exact error code.
CSAT Reports
Customer satisfaction survey results with scores, comments, and trends. Identify areas for improvement.
CSV Export
Export any report to CSV. Export failed campaign contacts for re-targeting. Export conversation data for external analysis.
Campaign Contact Drill-Down
Click any campaign to see per-contact delivery status. Click a contact to jump directly to their conversation.
Pricing
Simple pricing. Powerful AI.
Every plan includes AI conversations, message credits, and lead qualification. Scale up for advanced features like vision AI, voice notes, and custom models.
Starter
1,000 contacts
3 agents
1 WhatsApp numbers
- 1,000 message credits/mo
- AI agent on 1 channel
- Knowledge base (100 pages)
- Intelligent conversations
- Auto lead qualification
- Team inbox & CRM
- Basic campaigns
- Email support
Growth
5,000 contacts
10 agents
3 WhatsApp numbers
- 2,500 message credits/mo
- Everything in Starter
- AI on all channels (WA + IG + FB)
- Unlimited knowledge base
- Voice note transcription
- Visual product matching
- Smart escalation & handoff
- Priority support
Business
25,000 contacts
25 agents
10 WhatsApp numbers
- 6,000 message credits/mo
- Everything in Growth
- Advanced AI conversations
- Customer memory across chats
- Instagram comment-to-DM
- API access & Meta CAPI
- Advanced analytics
- Phone support
Agency
Unlimited contacts
Unlimited agents
Unlimited WhatsApp numbers
- 15,000 message credits/mo
- Everything in Business
- Premium AI engine
- AI lead generation & prospecting
- White-label branding
- SLA guarantee & 99.9% uptime
- Dedicated account manager