One Inbox for Your Entire Team
All 11 channels in one unified inbox. Agent assignment, internal notes, typing indicators, priority levels, working hours, and CSAT surveys — everything your team needs.
Safqai's team inbox is where your entire customer operation lives. Every message from every channel — WhatsApp, Instagram, Messenger, Telegram, Email, SMS, Web Chat, Twitter/X, Line — appears in one beautiful interface. Assign conversations to agents or teams with round-robin distribution. Add internal notes that only your team can see. Set priority levels. Configure working hours per inbox. Send CSAT surveys after resolution. Your team sees everything they need, nothing they don't.
Key Capabilities
Unified Inbox
11 channels, one interface. Every conversation from every channel in one place. No switching between apps.
Agent & Team Assignment
Assign conversations manually or with auto-assignment (round-robin). Set agent capacity limits. Route by team, language, or specialty.
Internal Notes & @Mentions
Add private comments visible only to your team. @Mention specific agents to get their attention on a conversation.
Priority & Status Management
Urgent, High, Medium, Low priorities. Open, Pending, Resolved, Snoozed statuses. Full conversation lifecycle management.
Working Hours & Schedules
Configure business hours per inbox. AI and auto-replies behave differently during and outside working hours.
CSAT Surveys
Automatically send customer satisfaction surveys after conversation resolution. Track scores and feedback.
Pricing
Simple pricing. Powerful AI.
Every plan includes AI conversations, message credits, and lead qualification. Scale up for advanced features like vision AI, voice notes, and custom models.
Starter
1,000 contacts
3 agents
1 WhatsApp numbers
- 1,000 message credits/mo
- AI agent on 1 channel
- Knowledge base (100 pages)
- Intelligent conversations
- Auto lead qualification
- Team inbox & CRM
- Basic campaigns
- Email support
Growth
5,000 contacts
10 agents
3 WhatsApp numbers
- 2,500 message credits/mo
- Everything in Starter
- AI on all channels (WA + IG + FB)
- Unlimited knowledge base
- Voice note transcription
- Visual product matching
- Smart escalation & handoff
- Priority support
Business
25,000 contacts
25 agents
10 WhatsApp numbers
- 6,000 message credits/mo
- Everything in Growth
- Advanced AI conversations
- Customer memory across chats
- Instagram comment-to-DM
- API access & Meta CAPI
- Advanced analytics
- Phone support
Agency
Unlimited contacts
Unlimited agents
Unlimited WhatsApp numbers
- 15,000 message credits/mo
- Everything in Business
- Premium AI engine
- AI lead generation & prospecting
- White-label branding
- SLA guarantee & 99.9% uptime
- Dedicated account manager