Privacy Policy

Last updated: March, 2026

1. Introduction

This Privacy Policy describes how Safqai ("Safqai," "we," "us," or "our") collects, uses, and shares information when you use our WhatsApp Business Platform and related services ("Services").

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Contact: hello@safqai.com

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, billing information
  • Business Data: Customer lists, conversation histories, product information
  • Communication Data: Messages and media shared through our platform
  • Payment Information: Processed securely through Stripe (we don't store card details)

2.2 Automatically Collected Information

  • Usage Data: Features used, conversation metrics, API calls
  • Device Information: IP address, browser type, operating system
  • Log Data: Access times, pages viewed, system activity
  • Location Data: Approximate location based on IP address

2.3 Information from Third Parties

  • Social Media Platforms: When you connect WhatsApp, Instagram, Facebook Messenger
  • OAuth Providers: Profile information from Google or Facebook login

3. How We Use Your Information

3.1 Primary Purposes

  • Provide and maintain our Services
  • Process conversations and messaging automation
  • Handle customer support and respond to inquiries
  • Process payments and manage subscriptions
  • Send service updates and important notifications

3.2 Legal Basis for Processing (GDPR)

  • Contract Performance: To provide Services you've requested
  • Legitimate Interests: To improve our Services and ensure security
  • Consent: For marketing communications
  • Legal Obligations: To comply with applicable laws

4. Data Sharing

4.1 We share data with:

  • Communication Providers: Meta (WhatsApp, Instagram, Messenger)
  • Infrastructure Providers: Vercel (hosting), Stripe (payments)
  • Email Providers: Resend (transactional emails)

4.2 We do NOT:

  • Sell your personal data
  • Share data for third-party marketing
  • Transfer data outside the EU without appropriate safeguards

5. Data Retention

  • Active Account Data: As long as your account is active
  • Conversation Data: 3 years after last activity (configurable)
  • Financial Records: 7 years per legal requirements
  • Marketing Data: Until consent withdrawn

Upon account termination, we delete or anonymize your data within 30 days, except where retention is required by law.

6. Your Rights Under GDPR

You have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion ("right to be forgotten")
  • Portability: Receive your data in a machine-readable format
  • Restriction: Limit processing of your data
  • Object: Oppose certain processing activities
  • Withdraw Consent: At any time for consent-based processing

To exercise these rights, contact: hello@safqai.com. Response time: Within 30 days.

7. Cookie Policy

7.1 Types of Cookies We Use

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Performance monitoring
  • Functional Cookies: Remember preferences and settings

8. Data Security

We implement industry-standard security measures:

  • Encryption in transit (TLS/SSL)
  • Encryption at rest for sensitive data
  • Regular security audits
  • Access controls and authentication

9. International Data Transfers

Your data is primarily processed in secure data centers. When transferred internationally, we use Standard Contractual Clauses (SCCs) and ensure adequate protection levels.

10. Children's Privacy

Our Services are designed for business use. We do not knowingly collect data from individuals under 16.

11. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or platform notification 30 days before taking effect.

12. Contact Information

Effective Date: March, 2026